Refund Policy

1. Free Tier

Sent2X's Free tier includes 10 posts a month with full access to scheduling, batch import, and CLI features. No credit card is required. If you never upgrade, you are never charged.

2. Subscription Refunds

Pro and Max plans are billed monthly or annually through Stripe. You may cancel anytime from your dashboard — your subscription remains active until the end of the current billing period, and you will not be charged again.

We offer a 7-day refund from the date of purchase. If you're not satisfied, email us within 7 days and we'll issue a full refund — no questions asked. After 7 days, refunds are handled on a case-by-case basis.

For annual plans, the same 7-day policy applies. After 7 days, we may offer prorated refunds at our discretion.

Billing errors (duplicate charges, incorrect amounts) must be reported within 7 days of the charge for a full correction.

3. How to Request a Refund

Email support@sent2x.com with:

• The email address associated with your Sent2X account.
• A brief description of the issue.

We aim to respond within 1 business day.

4. Processing Time

Approved refunds are processed through Stripe and return to your original payment method within 5–10 business days, depending on your bank.

5. Chargebacks and Disputes

If you have a billing concern, please contact us before filing a chargeback with your bank. Most issues can be resolved within one business day. Chargebacks may result in account suspension while under review.

6. Contact

For billing questions, contact us at support@sent2x.com.