Refund Policy

Last updated:

1. Try Before You Pay

Sent2X's Free tier includes 10 posts a month with trial access to every AI feature. No credit card is required. We encourage you to evaluate Sent2X on the Free plan before subscribing — if you never upgrade, you are never charged.

2. Cancellations

Pro and Max plans are billed monthly or annually through Stripe. You may cancel anytime from your dashboard — future billing stops immediately, and your subscription remains active until the end of the current billing period.

We do not provide refunds or credits for the unused portion of a billing period after cancellation.

3. Refunds

Because the Free plan lets you fully evaluate the product before paying, payments are generally non-refundable.

We will always refund or correct the following:

  • Duplicate charges or billing errors (please report within 7 days of the charge).
  • Charges made after you cancelled, due to a fault on our side.
  • Any case where a refund is required by applicable consumer protection law.

Approved refunds return to your original payment method (Stripe, Dodo Payments, or the App Store) within 5–10 business days, depending on your bank or store.

4. How to Report a Billing Issue

Email [email protected] with:

  • The email address associated with your Sent2X account.
  • A brief description of the issue.

We aim to respond within 1 business day.

5. Chargebacks and Disputes

If you have a billing concern, please contact us before filing a chargeback with your bank. Most issues can be resolved within one business day. Chargebacks may result in account suspension while under review.

6. Contact

For billing questions, contact us at [email protected].